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  • 1. Akersten, Per-Anders
    et al.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Dependability management as a management system based on core values, methodologies and tools2001Ingår i: Safety and reliability: towards a safer world : proceedings of the European Conference and Reliability, ESRel 2001, Torino, Italy 16 - 20 September / [ed] Enrico Zio ; Micaela Demichela; Norberto Piccinini, Torino: Politecnica , 2001, s. 245-252Konferensbidrag (Refereegranskat)
  • 2. Akersten, Per-Anders
    et al.
    Klefsjö, Bengt
    Total dependability management2003Ingår i: Handbook of Reliability Engineering, London: Encyclopedia of Global Archaeology/Springer Verlag, 2003, s. 559-565Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    The authors strongly believe that the system view of dependability management will facilitate organizations to work with dependability matters, since things are "put together to create a whole". Total dependability management builds upon the availability and use of all three management system components: a set of supporting core values, an appropriate methodology, and the skillful use of contextually adapted tools.

  • 3.
    Akersten, Per-Anders
    et al.
    Luleå tekniska universitet, Institutionen för samhällsbyggnad och naturresurser, Drift, underhåll och akustik.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för samhällsbyggnad och naturresurser, Drift, underhåll och akustik.
    Bergman, Bo
    Chalmers University of Technology.
    Graphical techniques for analysis of data from repairable systems2010Ingår i: Handbook of statistics vol. 20: Advances in reliability, Amsterdam, 2010, s. 469-484Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 4.
    Basu, A.P
    et al.
    University of Missouri.
    Ebrahimi, Nader
    Nothern Illinois University.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Multivariate harmonic new better than used in expectation distributions1983Ingår i: Scandinavian Journal of Statistics, ISSN 0303-6898, E-ISSN 1467-9469, Vol. 10, nr 1, s. 19-25Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Various definitions of multivariate harmonic new better than used in expectation (MHNBUE) life distributions are introduced and their interrelationships are studied. The definitions are multivariate generalizations of the univariate aging property HNBUE which is weaker than the new better than used in expectation (NBUE) property. Various closure properties of the different MHNBUE classes are proved. Some examples are also given to illustrate the relationships between our MHNBUE properties and the MNBUE properties presented by Buchanan and Singpurwalla (1977). We also study the dual multivariate harmonic new worse than used in expectation (MHNWUE) classes

  • 5.
    Bergman, Bo
    et al.
    Department of Mathematics, Linköping Institute of Technology.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    A family of test statistics for detecting monotone mean residual life1989Ingår i: Journal of Statistical Planning and Inference, ISSN 0378-3758, E-ISSN 1873-1171, Vol. 21, nr 2, s. 161-178Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The mean residual life of a life distribution F with survival function F̄=1-F is defined as e(x)=(sh{phonetic}∞xF̄(t)dt)/F̄(x) if F̄(x)>0 (e(x)=0 if F̄(x)=0). The function e(x) has proved to be of great interest in many different areas such as biometry, reliability and social sciences. The class DMRL (IMRL) consists of those life distributions which have decreasing (increasing) mean residual life; i.e. e(x) is a decreasing (increasing) function of x. In this paper we present and study a family of test statistics intended for testing exponentiality against DMRL (IMRL). The family includes the test statistics proposed for the same purpose by Hollander and Proschan (1975) for complete samples and later generalized by Chen et al. (1983a) to accomodate randomly right censored samples. We compare the efficiency for different members in the family of test statistics when testing against some different alternatives. Furthermore, we study the efficiency loss due to different amount of exponential censoring. The asymptotical normal distribution of the test statistics are presented and the quality of the normal approximation is also discussed

  • 6. Bergman, Bo
    et al.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    A graphical method applicable to age-replacement problems1982Ingår i: IEEE Transactions on Reliability, ISSN 0018-9529, E-ISSN 1558-1721, Vol. R-31, nr 5, s. 478-481Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The Total Time on Test (TTT) concept has proven to be a very useful tool in several reliability contexts. The objective of this note is to illustrate how a generalization of the TTT-concept, the TTT-transform, defined as a certain function of the survivor function, can be used when analyzing different types of age-replacement problems. (14 refs.)

  • 7.
    Bergman, Bo
    et al.
    Linköping Institute of Technology.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    A note on some test statistics against HNBUE1987Ingår i: Annals of the Institute of Statistical Mathematics, ISSN 0020-3157, E-ISSN 1572-9052, Vol. 39, nr 3, s. 483-488Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Some comments and extensions are given to the paper on statistics for testing exponentiality against the HNBUEE property (i.e. {Mathematical expression} ≦μ exp(-t/μ), t≧0) by Basu and Ebrahimi

  • 8. Bergman, Bo
    et al.
    Klefsjö, Bengt
    Kvalitet från behov till användning2007 (uppl. 4. rev.)Bok (Övrigt vetenskapligt)
  • 9. Bergman, Bo
    et al.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Legenden Philip Crosby har nyligen avlidit2001Ingår i: Kvalitetsmagasinet, ISSN 1104-1579, nr 4, s. 43-Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 10.
    Bergman, Bo
    et al.
    Linköping Institute of Technology.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Letter to the editors1988Ingår i: Reliability Engineering & System Safety, ISSN 0951-8320, E-ISSN 1879-0836, Vol. 21, nr 2, s. 155-160Artikel i tidskrift (Övrigt vetenskapligt)
  • 11.
    Bergman, Bo
    et al.
    Chalmers University of Technology.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för samhällsbyggnad och naturresurser.
    Quality from customer needs to customer satisfaction2010 (uppl. 3)Bok (Övrigt vetenskapligt)
    Abstract [en]

    This book examines the quality movement from a holistic perspective that is unique. It will serve as an invaluable handbook both for students and for those interested in enhancing quality in their own organizations. Practical illustrations are combined with a comprehensive and systemic overview of the extraordinary story of how Japanese industrialists adopted and developed the ideas of American quality gurus only to then find their own methodologies being exported to the USA and the rest of the world. The authors are leading Swedish academics with many years of experience in the quality field. The book is divided into five fairly independent parts. In Part I the quality concept and the evolution of the quality movement are examined. Furthermore, the relation between quality improvements, on one hand, and costs, profitability and success, on the other is illustrated. Parts II deals with methodologies and tools, which facilitates a customer focused product development. Among these are Quality Function Deployment, Reliability, Design of Experiments, and Robust Design. Part III focuses on the concept of variation and on methodologies and tools for quality improvements in the design and production processes. The seven improvement tools, statistical process control, capability, and supplier partnership are discussed. Part IV deals with satisfaction and loyalty of external and internal customers, what these concepts mean and how to measure them. In Part V focuses on the important role of management for quality improvements is discussed as well as the concept of leadership. Furthermore, processes, process management, Six Sigma, Lean Production, Quality Awards and quality management systems are elucidated. Finally, the book ends with a discussion of the importance of quality management in order to create a sustainable society

  • 12. Bergman, Bo
    et al.
    Klefsjö, Bengt
    Quality from customer needs to customer satisfaction2003 (uppl. 2. rev.)Bok (Övrigt vetenskapligt)
  • 13. Bergman, Bo
    et al.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Recent applications of the TTT-plotting technique1998Ingår i: Frontiers in reliability: a volume commemorating the first 25 years of the Indian Association for Productivity, Quality and Reliability, Singapore: World Scientific and Engineering Academy and Society, 1998, s. 47-61Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 14. Bergman, Bo
    et al.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Statistical engineering for quality and productivity improvements1990Ingår i: European Journal of Engineering Education, ISSN 0304-3797, E-ISSN 1469-5898, Vol. 15, nr 3, s. 257-266Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The quality concept is strongly connected with customer satisfaction. One important reason for the quality and productivity success in Japanese industry is a consequent and systematic use of statistical methods during different stages of the production process. The quality challenge of European industry therefore implies claims both on the industry to use more statistical methods and on the teaching of statistics at engineering schools at different levels. The authors discuss the modern quality development and the role of statistical methods in this development. They also emphasize its strong implications for the teaching of statistics at engineering schools (27 refs.)

  • 15.
    Bergman, Bo
    et al.
    Linköpings universitet.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Statistics and TQM in industrial continuing education1994Ingår i: International Journal of Continuing Engineering Education, ISSN 0957-4344, Vol. 4, s. 114-121Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The urgent industrial transformation towards total quality management (TQM) and the role of statistics in this transformation are discussed. Implications for the teaching of statistics and TQM principles are drawn. In particular, implications for continuing education are discussed (10 refs.)

  • 16.
    Bergman, Bo
    et al.
    Department of Mathematics, Linköping University.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Testing against HNBUE with randomly censored data1985Ingår i: Contributions to probability and statistics in honour of Gunnar Blom, Lund: Lund University. Department of Mathematical Statistics , 1985, s. 49-72Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    The "harmonic new better than used in expectation" (HNBUE) class of life distributions contains all the more familiar classes from reliability theory such as the "increasing failure rate" (IFR) and "new better than used" (NBU), while still allowing one to formulate interesting inequalities comparing such distributions with the memoryless exponential distribution. In this paper test statistics based on the product-limit estimator are derived for testing the hypothesis of HNBUE versus exponentiality given a sample of censored observations from the life distribution of interest. A study of the asymptotic relative efficiency focusses on the loss of information due to censoring.

  • 17.
    Bergman, Bo
    et al.
    Linköping Institute of Technology.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    The total time on test concept and its use in reliability theory1984Ingår i: Operations Research, ISSN 0030-364X, E-ISSN 1526-5463, Vol. 32, nr 3, s. 596-606Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    More than 30 years ago, Epstein and Sobel introduced the Total Time on Test (TTT-) concept. During the last 10 years different generalizations of this concept have been defined and studied, e.g. the TTT-transform and the TTT-plot; a basic paper was presented by Barlow and Campo in 1975. Many of these generalizations have proven to be very useful in different areas of reliability, both from a theoretical and a practical point of view. The purpose of this expository paper is to present some of these generalizations and illustrate their value.

  • 18. Bergman, Bo
    et al.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    TTT transforms and age replacements with discounted costs1983Ingår i: Naval Research Logistics Quarterly, ISSN 0028-1441, Vol. 30, nr 4, s. 631-639Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The ordinary age replacement problem consists of finding an optimal age at which a unit, needed in a continuous production process, should be replaced in order to minimize the average long-run cost per unit time. Bergman (1980) introduced a graphical procedure based on the total-time-on-test (TTT) concept for the analysis of the age replacement problem. In this article, that idea is generalized to the situation of discounted costs. The authors also study a more general age replacement problem in which they have a form of imperfect repair (20 refs.)

  • 19.
    Bergman, Bo
    et al.
    Linköping Institute of Technology.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    TTT-concept and replacements to extend system life1987Ingår i: European Journal of Operational Research, ISSN 0377-2217, E-ISSN 1872-6860, Vol. 28, nr 3, s. 302-307Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In a number of papers the current authors have illustrated how the Total Time on Test (TTT) concept can be used when analysing the ordinary age replacement problem and different generalization thereof. In this paper we show that the TTT-concept is very useful also when analysing another replacement problem discussed by C. Derman et al. in which the replacements of a vital component, for which there are n space units, are made with the goal of maximizing the expected system life. (12 refs.)

  • 20.
    Bergquist, Bjarne
    et al.
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Garvare, Rickard
    Klefsjö, Bengt
    Quality management for tomorrow2007Ingår i: Quality management and organizational excellence: oxymorons, empty boxes, or significant contributions to management thought and practice? / [ed] Kevin J. Foley; Douglas A. Hensler; Jan Jonker, Sydney: SAI Global , 2007, s. 253-286Konferensbidrag (Refereegranskat)
  • 21.
    Bergvall-Kåreborn, Birgitta
    et al.
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Innovation och Design.
    Bergquist, Bjarne
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Klefsjö, Bengt
    Creating social change in a municipality using a Total Quality Management approach2009Ingår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 20, nr 12, s. 1375-1393Artikel i tidskrift (Refereegranskat)
    Abstract [sv]

    Denna artikel beskriver ett projekt som gemensamt startades av medborgare, handel och myndigheter i Jokkmokk för att skapa en positiv samhällsutveckling baserad på offensiv kvalitetsutvecklings grundläggande värderingar. Projektet löpte under två år, och även ett parallellt arbete i Mansfield, Storbritannien ingick i projektet. Detta dokument beskriver enbart Jokkmokkdelen av projektet. Utvärderingen av projektet är baserad på enkäter och intervjuer som analyserats med hjälp av Soft Systems Methodology. Analysen visar att de flesta tillfrågade tyckte att projektet lyckats förändra attityden hos folket i Jokkmokk och skapa värdefulla nätverk. Projektets målsättning var också att skapa delaktighet för medborgarna och många aktiviteter riktade sig att låta medborgarna utveckla och generera idéer och delta i samhällets verksamhet och beslutsfattande. Utvärderingen visade att ledare och politiker i Jokkmokk inte var redo för det använda projektets underifrånperspektiv. Analysen understryker också vikten av att kommunicera uppdraget och projektets mål. Mot bakgrund av den korta projekttiden anser vi att betydande och värdefulla lärdomar, såväl positiva som negativa, kan dras utifrån ett samhällsutvecklingsperspektiv.

  • 22.
    Björkman, Torsten
    et al.
    Luleå tekniska universitet.
    Garvare, Rickard
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Klefsjö, Bengt
    Lindgren, Antony
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Arbetsvetenskap.
    Svensson, Magnus
    Fredriksson, Maria
    Johansson, Jan
    Lindell, Mats
    Olsson, Marita
    Utvärderingen av KY: delbetänkande1999Rapport (Övrigt vetenskapligt)
  • 23.
    Deleryd, Mats
    et al.
    Luleå tekniska universitet.
    Garvare, Rickard
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Hellsten, Ulrika
    Luleå tekniska universitet.
    Klefsjö, Bengt
    Possibilities, obstacles and tools for implementing TQM in small and medium-sized enterprises1999Ingår i: Nordic school of quality management, Lund: Studentlitteratur AB, 1999, s. 160-168Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 24. Deleryd, Mats
    et al.
    Garvare, Rickard
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Klefsjö, Bengt
    Experiences of implementing statistical methods in small enterprises1999Ingår i: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 11, nr 5, s. 341-350Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In order to stay competitive most small and medium-sized enterprises (SMEs) need to make decisions and improve their processes in a more efficient way. To manufacturing companies this is crucial not the least within the design and production phases. This means that a deeper understanding of the concept of variation, identification of causes of variation, and handling of these causes are important factors within SMEs. This paper presents two studies of implementation of statistical methods. One is related to the use of process capability studies in Swedish industry. The other one is related to the use of design of experiments at two small enterprises within the high performance ceramic industry. From both the studies we find recommendations how to implement statistical technics in SMEs in order to increase the possibilities of success. (25 refs.)

  • 25.
    Dunkels, Andrejs
    et al.
    Luleå tekniska universitet.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Nilsson, I.
    Luleå tekniska universitet.
    Näslund, Reinhold
    Mot bättre vetande i matematik2002 (uppl. 3)Bok (Övrig (populärvetenskap, debatt, mm))
  • 26. Eriksson, H.
    et al.
    Hansson, J.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Långsiktig utveckling lönsam2002Ingår i: Kvalitetsmagasinet, ISSN 1104-1579, nr 4, s. 28-30Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 27.
    Gustafsson, Roberth
    et al.
    Luleå tekniska universitet.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Berggren, E.
    Wellmets, U. Granfors
    Erfarenheter av små företags arbete med ISO 90002000Ingår i: Kvalitetsmagasinet, ISSN 1104-1579, nr 1, s. 40-42Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 28.
    Gustafsson, Roberth
    et al.
    Luleå tekniska universitet.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Berggren, Eric
    Granfors-Wellemets, Ulrika
    Experiences from implementing ISO 9000 in small enterprises: a study of Swedish organisations2001Ingår i: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 13, nr 4, s. 232-246Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Describes a project focusing on the experiences of implementing a third-party certified quality system in small (maximum 50 employees) Swedish organisation. The project consisted of a questionnaire to CEOs, and then a more comprehensive case study of selected organisations. Results show that the more the CEO and employees have been involved in the implementation process, the more the system is used, that the CEO is more satisfied with the results; and quality improvements have continued after certification. Furthermore, the higher the level of education within the company, the less help has been required from external consultants, indicates that important factors for a successful implementation are the attitude of the organisation when the implementation starts, that fairly detailed plans for the implementation are performed and that the documentation is adapted to the business and not necessarily to the ISO standard.

  • 29. Hansson, J.
    et al.
    Garvare, Rickard
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Klefsjö, Bengt
    Stakeholder oriented integration of management systems2006Ingår i: 11th ICIT Proceedings, 2006Konferensbidrag (Refereegranskat)
  • 30. Hansson, J.
    et al.
    Klefsjö, Bengt
    Många hinder för små organisationer2003Ingår i: Kvalitetsmagasinet, ISSN 1104-1579, nr 3, s. 16-18Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 31.
    Hansson, Jonas
    et al.
    Luleå tekniska universitet.
    Klefsjö, Bengt
    A core value model for implementing total quality management in small organisations2003Ingår i: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 15, nr 2, s. 71-81Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Total quality management (TQM) has been recognised and used during the last decades by organisations all over the world to develop a quality focus and improve organisational performance. In spite of this, TQM implementation is still problematic for many organisations. In this perspective important factors to succeed with the organisational change that TQM implementation implies will be discussed in this paper. Also presented is a multiple-case study of TQM implementation processes in small organisations with a focus on core value aspects. An overarching implementation model is presented based on the multiple-case study analysis and the theoretical frame. This model implies that TQM implementation will start with core values committed leadership, everybody's commitment and customer orientation. (56 refs.)

  • 32.
    Hansson, Jonas
    et al.
    University West, Trollhättan.
    Klefsjö, Bengt
    Sustaining quality management implementation in small organisations: experiences from quality award recipients2008Ingår i: International Journal of Management Practice, ISSN 1477-9064, E-ISSN 1741-8143, Vol. 3, nr 1, s. 31-50Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    While the use of Total Quality Management (TQM) continues to be high among large organisations, small organisations are still behind in considering such systematic and comprehensive quality efforts. One reason for this might be that many advocates of TQM consider the concept as a fixed entity to be utilised by any organisation independent of size. However, the specific characteristics of small organisations imply a need for a more tailored approach when initiating such considerable organisational changes as TQM. Therefore, further knowledge regarding quality management in the context of small organisations is needed. This paper is based on a multiple-case study and describes quality-related work in a number of small organisations, which have received a quality award for their successful work with TQM. The focus is on how successful small organisations organise their TQM-related activities and components. The TQM implementations were sustained by approaches focusing on external and internal customers, where measurements of external customer satisfaction and employee development, involvement and satisfaction comprised common TQM components. The empirical findings also indicate that small organisations can reach, and sustain, a successful TQM implementation without a thorough and formal organisational structure for quality.

  • 33.
    Hellsten, Ulrika
    et al.
    SSAB Tunnplåt AB.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    A sucessful quality award in Northern Sweden2001Ingår i: Annual Quality Congress Transactions, American Society for Quality , 2001, s. 696-706Konferensbidrag (Refereegranskat)
    Abstract [en]

    Since the start of the Malcolm Baldrige National Quality Award in 1987 several quality awards have been established to stimulate systematic quality improvement in different parts of the world. In Sweden, the Swedish Quality Award (SQA) was established in 1992 by SIQ, the Swedish Institute for Quality. This award, and other activities by SIQ, have had a great impact on the quality progress in Sweden. However, the criteria of the SQA are experienced as too complicated by many small enterprises. In 1996 a regional quality award, common to two counties, was established in Northern Sweden. The main purpose was to stimulate quality improvements, in particular in small organizations, and to establish better cooperation between the two counties. During a couple of years the award has had far more applicants than any other regional quality award in Sweden, even more applicants than the SQA. One reason for this seems to be that the evaluation is based on a particular model, the Springboard, which is less thorough and also has a simpler language than other evaluation models. The paper will describe the background, the evaluation process, the evaluation model and some results and effects obtained within the Quality Award in Northern Sweden. (14 refs.)

  • 34.
    Hellsten, Ulrika
    et al.
    Luleå tekniska universitet.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Offensiv kvalitetsutveckling: ett ledningssystem2002Ingår i: Kvalitetsmagasinet, ISSN 1104-1579, nr 3, s. 16-18Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 35.
    Hellsten, Ulrika
    et al.
    Luleå tekniska universitet.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    TQM as a management system consisting of values, techniques and tools2000Ingår i: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 12, nr 4, s. 238-244Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The interest in total quality management (TQM) has increased rapidly in recent years. Some people see TQM as something necessary to reach competitiveness but others claim TQM to be merely a management fad. We believe that there are several reasons for the different opinions about TQM. One is that the gurus, who often are seen as fathers of TQM, do not like the concept. Another one is that there are several similar names for roughly the same idea. A third one, which, maybe, is the most severe, is that there are many vague descriptions and few definitions of what TQM really is. In this paper we will discuss some of the problems with TQM and describe and discuss our own view of TQM as a management system consisting of the three interdependent components: values, techniques and tools. We strongly believe that this definition will help to understand and implement TQM.

  • 36.
    Johansson, Jan
    et al.
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Arbetsvetenskap.
    Björkman, Torsten
    Luleå tekniska universitet.
    Klefsjö, Bengt
    Lindell, Mats
    Lindgren, Antony
    Svensson, Magnus
    Olsson, Marita
    KY: kvalificerad yrkesutbildning för morgondagens näringsliv2000Ingår i: Yrkesutbildningen i går och i dag: om tillväxt, välfärd och kön, Lund: Studentlitteratur AB, 2000, s. 202-233Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 37. Kennerfalk, Leif
    et al.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    A change process for adapting organizations to a total quality management strategy1995Ingår i: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 6, nr 2, s. 187-197Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The structure of the organization is often a major obstacle for organizations that want to adopt a total quality management (TQM) strategy. A process-oriented organization is more suitable for a TQM strategy than a function-oriented organization. Modern methods for improvements, such as QFD, process management, policy deployment and benchmarking, can help organizations to adapt to a process orientation.

  • 38.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    A useful ageing property based on the Laplace transform1983Ingår i: Journal of Applied Probability, ISSN 0021-9002, E-ISSN 1475-6072, Vol. 20, nr 3, s. 615-626Artikel i tidskrift (Refereegranskat)
  • 39.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Architect of Quality2004Ingår i: Quality progress, ISSN 0033-524X, Vol. 37, nr 5, s. 96-Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 40.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Beyond reengineering: how the process-centered organization is changing our work and our lives1997Ingår i: Quality progress, ISSN 0033-524X, Vol. 30, nr 5, s. 155-Artikel i tidskrift (Övrigt vetenskapligt)
    Abstract [en]

    Beyond Reengineering: How the Process-Centered Organization Is Changing Our Work and Our Lives, Michael Hammer, Harper Business, 1996, 285 pp., is reviewed

  • 41.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Bill Golomski har nyligen avlidit2002Ingår i: Kvalitetsmagasinet, ISSN 1104-1579, nr 2, s. 44-45Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 42.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Book review: Business process improvement workbook: Documentation, analysis, design, and management of business process improvement1998Ingår i: Quality progress, ISSN 0033-524X, Vol. 31, nr 6, s. 110-Artikel, recension (Övrigt vetenskapligt)
    Abstract [en]

    A book review is presented of Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by H. James Harrington, Erik K.C. Essling, and Harm Van Nimwegen.

  • 43.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Book review: Gemba Kaizen: the common-sense approach to business management1997Ingår i: Quality progress, ISSN 0033-524X, Vol. 30, nr 11, s. 123-Artikel i tidskrift (Övrigt vetenskapligt)
    Abstract [en]

    A book review of Gemba Kaizen: The Common-Sense Approach to Business Management by Masaaki Imai is presented.

  • 44.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Book review: Total quality management: strategies and techniques proven at today's most successful companies1999Ingår i: Quality progress, ISSN 0033-524X, Vol. 32, nr 2, s. 104-105Artikel i tidskrift (Övrigt vetenskapligt)
    Abstract [en]

    A book review of Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies, second edition, by Stephen George and Arnold Weimerskirch is presented

  • 45.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Breaking the constraints to world class performance1999Ingår i: Quality progress, ISSN 0033-524X, Vol. 32, nr 6, s. 94-Artikel i tidskrift (Övrigt vetenskapligt)
    Abstract [en]

    Breaking the Constraints to World-Class Performance by H. William Dettmer is reviewed

  • 46. Klefsjö, Bengt
    Business Performance Through Lean Six Sigma. Find More Like This2006Ingår i: Quality progress, ISSN 0033-524X, Vol. 39, nr 5, s. 80-Artikel i tidskrift (Övrig (populärvetenskap, debatt, mm))
  • 47.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Business process improvement toolbox, second edition2008Ingår i: Quality progress, ISSN 0033-524X, Vol. 41, nr 6Artikel, recension (Övrigt vetenskapligt)
    Abstract [en]

    The article reviews the book "Business Process Improvement Toolbox," second edition, by Bjørn Andersen

  • 48.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Creating a Kaizen culture: align the organization, achieve breakthrough results, and sustain the gains2014Ingår i: Quality progress, ISSN 0033-524X, Vol. 47, nr 9, s. 60-61Artikel i tidskrift (Övrigt vetenskapligt)
  • 49.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    De sju ledningsverktygen: för effektivare planering av förbättringsarbetet1999Bok (Övrigt vetenskapligt)
  • 50.
    Klefsjö, Bengt
    Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
    Henry Ford, Today and Tomorrow2004Ingår i: Quality progress, ISSN 0033-524X, Vol. 37, nr 10, s. 97-Artikel, recension (Övrig (populärvetenskap, debatt, mm))
123 1 - 50 av 127
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