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  • 1.
    Ek Styvén, Maria
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wallström, Åsa
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Impulse buying tendencies among online shoppers in Sweden2017In: Journal of Research in Interactive Marketing, ISSN 2040-7122, Vol. 11, no 4, p. 416-431Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this study is to characterize consumers with high impulse buying tendency (IBT) by comparing them with low-IBT consumers in an online shopping context.

    Design/methodology/approach: Data were collected through a postal survey to a random sample of Swedish citizens, resulting in 144 responses, which were analysed statistically.

    Findings: Results indicate that high-IBT consumers, compared to those with low IBT, are on average younger, more likely to be female and more frequent online shoppers with higher levels of trust in the internet. However, they seem more likely than low-IBT consumers to abandon their online shopping carts before completing the purchase, often because of need uncertainty.

    Practical implications: The findings can give retailers a better understanding of consumers with high IBT and thereby increase the possibility to target and communicate with them more effectively. This is an interesting opportunity as both multi-channel shopping and impulse buying behaviour is likely to become even more common in the future.

    Originality/value: The study contributes to the understanding of impulsive consumers, as it addresses the role of situational and socio-demographic attributes of high-IBT consumers compared to low-IBT consumers. The differences in online purchases, intentions to buy fashion online, shopping cart abandonment and trust in the internet suggest that even if IBT is a relatively stable and general personal trait, the tendencies to act on buying impulses may be more context-specific.

  • 2.
    Ek Styvén, Maria
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wallström, Åsa
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Farshid, Mana
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Projekt: Attraktiva varumärken i besöksnäringen - Från image till position2016Other (Other (popular science, discussion, etc.))
  • 3.
    Ferreira, Caitlin
    et al.
    Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering. Graduate School of Business, University of Cape Town, Cape Town, South Africa.
    Robertson, Jeandri
    Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering. University of Cape Town, Cape Town, South Africa.
    Chohan, Raeesah
    University of Cape Town, Cape Town, South Africa.
    Pitt, Leyland
    Beedie School of Business, Simon Fraser University, Burnaby, Canada.
    Foster, Tim
    Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering.
    The writing is on the wall: predicting customers' evaluation of customer-firm interactions using computerized text analysis2023In: Journal of service theory and practice, ISSN 2055-6225, E-ISSN 2055-6233, Vol. 33, no 2, p. 309-327Article in journal (Refereed)
    Abstract [en]

    Purpose - This methodological paper demonstrates how service firms can use digital technologies to quantify and predict customer evaluations of their interactions with the firm using unstructured, qualitative data. To harness the power of unstructured data and enhance the customer-firm relationship, the use of computerized text analysis is proposed.

    Design/methodology/approach - Three empirical studies were conducted to exemplify the use of the computerized text analysis tool. A secondary data analysis of online customer reviews (n = 2,878) in a service industry was used. LIWC was used to conduct the text analysis, and thereafter SPSS was used to examine the predictive capability of the model for the evaluation of customer-firm interactions.

    Findings - A lexical analysis of online customer reviews was able to predict evaluations of customer-firm interactions across the three empirical studies. The authenticity and emotional tone present in the reviews served as the best predictors of customer evaluations of their service interactions with the firm.

    Practical implications - Computerized text analysis is an inexpensive digital tool which, to date, has been sparsely used to analyze customer-firm interactions based on customers' online reviews. From a methodological perspective, the use of this tool to gain insights from unstructured data provides the ability to gain an understanding of customers' real-time evaluations of their service interactions with a firm without collecting primary data.

    Originality/value - This research contributes to the growing body of knowledge regarding the use of computerized lexical analysis to assess unstructured, online customer reviews to predict customers' evaluations of a service interaction. The results offer service firms an inexpensive and user-friendly methodology to assess real-time, readily available reviews, complementing traditional customer research. A tool has been used to transform unstructured data into a numerical format, quantifying customer evaluations of service interactions.

    Download full text (pdf)
    fulltext
  • 4.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: And So It Begins - Your Relationship as Alumni with LTU2011Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Gave this same talk in Stockholm, but now for alumni living and working around Luleå, Sweden

  • 5.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: And So It Begins - Your Relationship with LTU as an Alumni2011Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Talk for Alumni from LTU living and working in Stockhollm

  • 6.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Branding Talk for Swedbank - Luleå, Sweden2015Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    A talk about building a strong corporate + personal branding strategy as an organization.

  • 7.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Branding Workshop for ABI in Skellefteå2013Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Gave a half-day workshop and talk on both business and personal branding, connecting the entrepreneur's idea/company as a brand to the entrepreneur as a personal brand.

  • 8.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Building Your Brand2004Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Talk at the famous Ice Hotel in Jukkasjärvi, Sweden (near Kiruna) for entrepreneurs wanting to learn more about developing their service brands. Among the other speakers invited that day was the founder of the Ice Hotel, Yngve Bergqvist. The day included a tour of the ice hotel and the river from which the ice is taken.

  • 9.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Communicate with Confidence Sell with Style2013Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Was a part of a full-day workshop put on by Tanner-Rodriguez (a compnay owned by two colleauges at LTU). Our focus was on providing tips on handling English as a business langauge in business situations for local employees of small, medium-sized and large organizations.

  • 10.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Communicate with Confidence Sell with Style2013Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Was a part of a full-day workshop put on by Tanner-Rodriguez (a compnay owned by two colleauges at LTU). Our focus was on providing tips on handling English as a business langauge in business situations for local employees of small, medium-sized and large organizations.

  • 11.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Get to the Point!2015Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Lecture during welcome week for new, incoming students at LTU on how to give good group presentations.

  • 12.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Growth of a City2013Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Paper and talk at EGI Conference, Kulturenshus, Luleå, Sweden

  • 13.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: It's Your Life, Your Education2015Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Talk for all new incoming students at LTU. Given twice, for each all new technical (engineering) students arriving to LTU, as well as a second time for all non-engineering students (business, healthcare, education, etc. students).

  • 14.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: It's Your Life, Your Education2015Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Talk for high school (gymnasium) students in Luleå, Sweden about their futures.

  • 15.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Marketing Through Your Five Senses - Kultur & Näringsliv2013Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Talk on how marketing strategy influences a consumer's five senses...and even a little about the "sixth sense"!

  • 16.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Marketing Yourself2014Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Talk for student event LARV at Luleå University of Technology

  • 17.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Personal Branding for Athletes2014Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Talk for LKAB and the elite athletes they sponsor. In attandence were Swedish Olympic medal winners Charlotte Kalla and Markus Hellner.

  • 18.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Preparing for Job Interviews2015Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    How to develp your cover letter, CV and prepare for a job interview for 180 Degrees Consulting, non-profit student organization at LTU

  • 19.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Preparing for Job Interviews2015Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Talk for non-profit organization 180 Degrees Consulting

  • 20.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Presentation of Winner - Case Competition - Ekonomsektion2015Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Was asked to be the presenter of the top three teams in Ekonomsektions event, to see which team will be sent to the national competition in Stockholm.

  • 21.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Speaker for LTU Alumniträff - Göteborg2013Conference paper (Other (popular science, discussion, etc.))
    Abstract [sv]

    Travled to Göteborg to give a talk to LTU alumni living and working there.

  • 22.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Talk for Career Day 2012 (Karriärdagen)2013Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Was one of the invited speakers at "Career Day 2012" for LTU students, hosted by the Career Center at LTU.

  • 23.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Talk for NLL2015Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Gave a talk on branding the the directo(s), part of the board of directors, as well as those working with communication for NLL. This took place at Norrbottens läns landsting (NLL) headquarters in Luleå, Sweden and primarily focused on talking to them about developing their branding strategy.

  • 24.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Talk for RACE students2014Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Gave a talk on personal branding for high school students from Sweden, Hungary, Germany and Italy.

  • 25.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: Talk on Place Branding for BodenLuleadagen2009Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    An annual event that brings together top business and political leaders from the cities of Boden and Luleå, thus, "BodenLuleådagen". Gave a talk about place branding for everyone.

  • 26.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Activity: The Bridge Builders - Helping Our Students Move on and Stay Connected2014Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    An inspirational talk I gave for the national conference for academic counselors (studievägledare) here at LTU in May 2014

    Download full text (pdf)
    FULLTEXT01
  • 27.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Academy of Marketing Science (AMS)2012Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Reviwed conference paper: "Value co-destruction in complex B2B relations: conceptualization and mechanisms"

  • 28.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Ambassadör utbildning - LTU2008Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Give a talk to all incoming students working as studnet ambassdors for LTU. Generally do this two times per year, once in the fall and once in the spring, at the invitation of Susanne Ljunghager, LTU Studentrekrytering Coordinator.

  • 29.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Behöver Sverige 40-60 nya JAS-plan?2012Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Short interview about the need for these new jet fighters for the Swedish military

  • 30.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Charlotte Lindmark - Föreläsningar2014Other (Other (popular science, discussion, etc.))
    Abstract [en]

    My support (quote) regarding the talents of of one of Sweden's best moderators and speakers, Charlotte Lindmark.

  • 31.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Committee to Select Alumni of the Year at LTU2012Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Sit in agroup of approximately 8 people who work to select "Årets Alum" (Alumni of the Year) at Luleå University of Technology in Sweden.

  • 32.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Customer Relationship Managment by Ed Peelen (Pearson Education)2011Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Reviewed selected chapters of textbook: "Customer Relationship Managment" by Ed Peelen (Pearson Education)

  • 33.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Dagens ros2007Other (Other (popular science, discussion, etc.))
    Abstract [en]

    The Luleå Eskimos received "Dagens ros" ("Daily Rose") for the time we take with Luleå's young people at various events.

  • 34.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Dailey möter sitt gamla lag i premiär2006Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Article that mentions my name - about a game between Jokkmokk and Luleå in American football

  • 35.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: DOCTORAL THESIS: Integrated Marketing Communication in Connecting Buyer and Seller Prior to Selecting the Supplier of Industrial Capital Goods"2013Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Was reviewer/editor of doctoral thesis by Päivi Talonen, Tampere University of Technology, Finland

  • 36.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: En annan syn på Julens givande2014Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Article that mentions my story about a man walking on the beach...

  • 37.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: En dag i Luleå om Social Media Marketing2010Other (Other (popular science, discussion, etc.))
    Abstract [en]

    A talk I gave back in 2010, giving a talk that preceeded "Blondinbella" (Isabella Löwengrip). This appeared in a blogg after my talk.

  • 38.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: En röst för ny president2004Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Interview about my vote in the 2004 U.S. Presidential election

  • 39.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: En udda coach på flera plan2007Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Big (cover page) story about my teaching and coaching

  • 40.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: En udda coach på flera plan2001Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Article in NSD about my coaching and teaching

  • 41.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Engagerad lärare får ärofyllt pris2009Other (Other (popular science, discussion, etc.))
    Abstract [en]

    About my receiving "Teacher of the Year" from the LTU Student Union

  • 42.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Eskimos i kvalrysare2006Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Article about our qualification for Division 1 game vs. Norrköping

  • 43.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Eskimos inledde på bästa tänkbara sätt2006Other (Other (popular science, discussion, etc.))
    Abstract [en]

    About our win over Jokkmokk, 27-14 in that season's opening game

  • 44.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Eskimos tillbaka på hemmaplan: "Stort steg för oss": Article about Luleå Eskimos tournament in 20142014Other (Other (popular science, discussion, etc.))
  • 45.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Foster börjar se slutet på tränarkarriären2011Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Short article about my wanting to pass "head coach" on to someone new

  • 46.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Han har talang2011Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Article in NSD about my coaching

  • 47.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Han är Årets lärare2009Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Article about my winning "Teacher of the Year" from the Luleå University Student Union ("Studentkåren").

  • 48.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Inspirationsdag ("Inspiration Day" - Engineers Without Borders)2015Conference paper (Other (popular science, discussion, etc.))
    Abstract [en]

    Taking part in "Engineers Without Borders" Inpiration Day at Vetenskapshus in Luleå, Sweden

  • 49.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: International Business (Oxford University Press)2015Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Reviewed selected textbook chapters from: "International Business" by Peter Buckley, Adam Cross, and Peter Enderwick, Oxford University Press

  • 50.
    Foster, Tim
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Aktivitet: Invånarna ska bestämma2010Other (Other (popular science, discussion, etc.))
    Abstract [en]

    Radio interview with Anne Karlenius, kommunchef for Luleå kommun. She brings up our research project with them, "Luleå som ett varumärke"

123 1 - 50 of 122
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