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  • 1.
    Bergquist, Bjarne
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    Wiklund, Pia Sandvik
    Strengthening the student's role in the work with quality improvement and innovation in higher education2002In: Quality, innovation, knowledge: conference proceedings / [ed] Amrik Sohal; Richard Cooney, 2002Conference paper (Refereed)
    Abstract [en]

    CD-ROM

  • 2. Bäckström, Ingela
    et al.
    Ingelsson, P.
    Wiklund, Håkan
    Learning from chaos: a necessity for adapting quality management to the future?2007In: Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, 2007Conference paper (Refereed)
  • 3.
    Bäckström, Ingela
    et al.
    Luleå tekniska universitet.
    Larsson, J.
    Wiklund, Håkan
    Management methodologies for sustaniable health: a case study at three Swedish organisations2005In: Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development: QMOD 2005, 2005, p. 703-712Conference paper (Refereed)
    Abstract [en]

    Good management and leadership are key-factors for sustainable development and long-term success in all types of organisations. Although, many organisations are still struggling with quality problems, sick absence and financial difficulties caused by poor top management. Many researchers have reported on relationships between good management and working environment, quality and efficiency. So the question is why god management is not practised to a larger extent? In this paper, management methodologies for sustainable health among employees, customer satisfaction and good bottom line results are explored by studying top leaders in three Swedish successful organisations. General questions dealt with in the paper are: How can managers commit employees to be part of the proactive work with sustainable health? And what methodologies can top managers use to get well-motivated employees, a good working environment, satisfied customers and good financial results? The studied organisations are two manufacturing companies and one hospital. The organisations have received national awards for their excellence in leadership, internal partnership, working environment and efficiency. They all demonstrate good examples of long-term work with sustainable health among employees which has decreased sick absence. Explorative qualitative methods have been used to identify management methodologies in the case organisations. The results confirm a relation between leadership and sustainable health. In all organisations sustainable leadership has been characterised by great humanity, a long-range perspective and a holistic view of management. These management methodologies with concrete examples have been described in the paper. The leadership has led to healthier organizations with more committed and satisfied employees, and the indicated relationships between sustainable leadership, improved health among employees, satisfied co-workers and bottom line results among the case organisations probably demonstrate a significant improvement potential for today's organizations.

  • 4.
    Bäckström, Mikael
    et al.
    Luleå tekniska universitet.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    A step towards integrated supervisory control of complex machining processes1998In: Changing the ways we work: shaping the ICT-solutions for the next century : proceedings of the Conference on Integration in Manufacturing, Göteborg, Sweden, 6-8 October 1998 / [ed] Nils Mårtensson; Ronald Mckay; S. Björgvinsson, IOS Press, 1998, p. 769-780Conference paper (Refereed)
  • 5.
    Bäckström, Mikael
    et al.
    Luleå tekniska universitet.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Deployment of quality and productivity requirements in integrated process control1999In: Proceedings of the 26th International Conference on Computers and Industrial Engineering, 1999, Vol. 2, p. 70-74Conference paper (Refereed)
  • 6.
    Bäckström, Mikael
    et al.
    Luleå tekniska universitet.
    Wiklund, Håkan
    Development of a multi-tooth approach to tool condition monitoring in milling1998In: Insight (Northampton), ISSN 1354-2575, E-ISSN 1754-4904, Vol. 40, no 8, p. 548-552Article in journal (Refereed)
    Abstract [en]

    The need to develop reliable, adequate and cost-efficient methods for tool condition monitoring in milling has been emphasized by industry for a long time. The development of such methods has to deal with many difficulties such as complex machining conditions and a large number of available process variables. The paper presents the development of a multi-tooth approach to tool condition monitoring applied to milling where the inherent methods have been evaluated in experimental studies. Non-traditional methods such as multivariate techniques have been used to handle the large amount of process information that become accessible during machining. The developed methods are applied on different aspects of tool condition monitoring where the results obtained create opportunities for future research.

  • 7.
    Bäckström, Mikael
    et al.
    Luleå tekniska universitet.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Integration of real-time quality control and process monitoring2000In: The 33RD CIRP International Seminar on Manufacturing Systems: the manufacturing systems in its human context : a tool to extend the global welfare : 5-7 June, 2000, Stockholm, Sweden : proceedings, Piscataway, NJ: IEEE Communications Society, 2000, p. 414-419Conference paper (Refereed)
  • 8.
    Bäckström, Mikael
    et al.
    Luleå tekniska universitet.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    On the application of quality function deployment in integrated supervisor process control2000In: 16th International Conference on Computer-Aided Production Engineering: CAPE 2000 Bury St Edmunds, 2000 / [ed] J.A. McGeough, Bury St Edmunds: Institution of Mechanical Engineers, 2000, p. 531-540Conference paper (Refereed)
  • 9. Bäckström, Mikael
    et al.
    Wiklund, Håkan
    QFD as a tool to improve quality control in a complex manufacturing environment2004In: Asian Journal on Quality, ISSN 1598-2688, Vol. 5, no 1, p. 10-22Article in journal (Refereed)
  • 10. Cai, D.Q.
    et al.
    Xie, M.
    Goth, T.N.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Bäckström, Mikael
    Luleå tekniska universitet.
    A study of control chart for adjusted processes1999In: Proceedings of the 26th International Conference on Computers and Industrial Engineering, 1999, Vol. 1, p. 443-447Conference paper (Refereed)
  • 11.
    Eriksson, Henrik
    et al.
    Chalmers University of Technology, Chalmers tekniska högskola, Teknikens ekonomi och organisation.
    Gremyr, Ida
    Chalmers University of Technology.
    Bergquist, Bjarne
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Garvare, Rickard
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Fundin, Anders
    Mälardalens högskola.
    Wiklund, Håkan
    Mid Sweden University.
    Wester, Michael
    SIQ.
    Sörqvist, Lars
    Kungliga tekniska högskolan, KTH.
    Exploring Quality Challenges and the Validity of Excellence Models2016In: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 36, no 10, p. 1201-1221Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose is to identify and explore important quality-related challenges facing organizations, and how current excellence models incorporate these challenges.Methodology: The article is based on a Delphi study in Swedish organizations, 49 challenges were generated and ranked according to importance. The top 10 ranked challenges were compared to the principles of four excellence models.Findings: The excellence models seem to still be relevant since their content matches many of the challenges identified. The MBNQA and the SIQ models were found to have the most comprehensive coverage, while the ISO model had limited coverage. Research Limitations/Implications: Three areas for further research were identified: 1) how QM can evolve in different contexts with varying needs in terms of adaptive and explorative capabilities, 2) the interfaces of QM and sustainability, and ways to understand how customers and stakeholders can be active contributors to improvements and 3) the roles of the owners and board of directors in QM, and how to organize and distribute responsibilities of the QM work.Practical and Social Implications: Three important challenges could be addressed in upcoming revisions of excellence models: 1) making QM a strategic issue for company owners; 2) involving customers in the improvement activities; and 3) developing processes that are robust, while still easily adaptable.Originality/Value: The Delphi study has identified upcoming challenges in the QM area based on input from 188 quality professionals.

  • 12.
    Eriksson, Henrik
    et al.
    Luleå tekniska universitet.
    Johansson, F.
    Luleå tekniska universitet.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Effects of in-company quality awards on organisational performance2002In: Proceedings of the Seventh World Congress for Total Quality Management: Business excellence. Make it happen, Verona, June 25-27, 2002, 2002, p. 197-204Conference paper (Refereed)
  • 13.
    Eriksson, Henrik
    et al.
    Luleå tekniska universitet.
    Johansson, Fredrik
    Luleå tekniska universitet.
    Wiklund, Håkan
    Effects of in-company quality awards on organizational performance2003In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 14, no 2, p. 235-242Article in journal (Refereed)
    Abstract [en]

    The relationship between total quality management (TQM) practices and improved performance has been frequently discussed in the literature. In this paper, the costs and the effects of in-company quality awards on performance are discussed and analysed. The paper covers a survey of Swedish companies that use or have used in-company quality awards to stimulate TQM efforts and thereby to improve performance. The study cannot show any strong evidence of improved performance for units that applied for the in-company quality award. However, in contrast to units that have not applied, some units that have applied for the in-company quality award considered that the results related to performance have improved greatly. One large positive effect perceived by the participating units was increased customer orientation while the largest costs were put on the description of activities and the improvement work itself.

  • 14.
    Garvare, Rickard
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    Facilitating the use of statistical methods in small and medium sized enterprises1997Conference paper (Refereed)
    Abstract [en]

    Today’s small and medium sized enterprizes (SME) are facing an increasing compe¬tition on the national and international market. To meet this competition, a continuous work with quality improvement and statistical methods constitutes a central activity that should be implemented. This has to be done in an environment often characterized by limited resources available, high work-load and by a work force where few, if any, employees are familiar with statistics. In this paper, questionnaires covering hundreds of SME are presented that support the assumption of poor utilization of statistical methods in manufacturing applications. In addition, two case companies are analyzed as a case-study and suggestions to increase the industrial use of statistical methods are presented. Several examples of collaboration between companies and universities are described. The use of company networks, facilitators, long-term training programs and computer aid are examples of activities identified as critical in a successful implementation strategy.

  • 15.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    Assessing the level of management comittment for TQM core values: and introduction to more effective change2001In: Proceedings of the Sixth World Congress for Total Quality Management: Business Excellence - What is to be done, Saint Petersburg: Stockholm School of Economics , 2001, Vol. 1, p. 247-254Conference paper (Refereed)
  • 16.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    Measuring quality with a process model2001In: Building people and organisational excellence: proceedings of the 4th International QMOD Conference : Linköpings universitet 12-14 September, 2001, Sweden / [ed] Su Mi Park Dahlgaard; Jens J. Dahlgaard, Linköping: Linköping University Electronic Press, 2001, p. 200-205Conference paper (Refereed)
  • 17.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    On the development of customer oriented improvement processes2000In: Productivity and Quality Management Frontiers IX: Proceedings of the 9th International Conference on Productivity and Quality Research, 25-27 June, Jerusalem, Israel / [ed] E. Dar-El; A. Notea; A. Hari, MCB University Press , 2000, p. 27-34Conference paper (Refereed)
  • 18.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    On the use of process management in the Third World2002In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 13, no 4, p. 419-426Article in journal (Refereed)
    Abstract [en]

    This paper discusses the use of Total Quality Management (TQM) in the Third World with a focus on Process Management. Existing examples from developing countries are mostly from emerging economies and very little is found from Sub-Saharan Africa (SSA). Looking into the strength of TQM-drivers as a function of national indicators highlights possible reasons for the lack of TQM. Generally, the drivers are found to be very weak, especially in SSA, and give a low probability for management commitment. In order to test whether process management in a TQM-framework would be feasible, provided there was management commitment, a process view has been overlaid on the functional organisation of a cement plant in SSA. The performance of a more process-focused management is described in a number of case studies. The conclusion is that, technically, First-World process management could function and give good results, but that in practice this will seldom take place due to a lack of management commitment.

  • 19.
    Isaksson, Raine
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    Spotlight on process measurement2002In: Quality World, ISSN 1352-8769, Vol. 28, no 3, p. 12-15Article in journal (Refereed)
  • 20.
    Klefsjö, Bengt
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    Sex Sigma: ett arbetssätt för offensiv kvalitetsutveckling2001In: Kvalitetsmagasinet, ISSN 1104-1579, Vol. 12, no 3, p. 36-39Article in journal (Other (popular science, discussion, etc.))
  • 21.
    Klefsjö, Bengt
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Håkan
    Edgeman, Rick L.
    Six sigma seen as a methodology for total quality management2001In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 5, no 1, p. 31-35Article in journal (Refereed)
    Abstract [en]

    Six sigma programs are raging through corporations worldwide, with some corporations citing savings in the $US billions resulting from six sigma implementation. Six sigma has both proponents and detractors with some arguing that nothing new is involved and others identifying it as revolutionary. The view espoused herein argues for six sigma as a methodology within the larger framework of total quality management - a blend of old and new in the sense that the tools of six sigma are often familiar ones, but are applied with an eye that is more strategically focused than historic use of those tools ordinarily indicates.

  • 22. Larsson, Johan
    et al.
    Vinberg, S.
    Wiklund, Håkan
    Leadership values for quality and health: how does McGregor's X and Y theory influences methodologies and outcomes?2005In: Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development: QMOD 2005, 2005, p. 691-702Conference paper (Refereed)
    Abstract [en]

    During the last years the Swedish working life has been characterized by increased levels of sickness absenteeism, stress related health problems and a deterioration of the psychosocial work conditions. Since there are clear local variations concerning health at different workplaces, it is often stated that differences in working environment and work organizational factors constitute an important explanation. Several researchers emphasizes that leadership with a focus on developing human resource practices is a necessary component of high organizational performance. The purpose of this article is to explore if there are patterns in leadership values and methodologies connected to health outcomes and quality aspects. McGregor's X and Y hypotheses plus three other hypotheses are used as a base for the analyses. Data has been collected by in-deep interviews with the leaders, questionnaires to both leaders and all employees, and human resource accounting figures. The leader views are mirrored with the employee views, by comparing qualitative and quantitative results in a step wise analyses process. Case study organizations are four public and four private organizations in northern Sweden. The study main findings are that leaders with more X hypotheses get lower results concerning employee judged leadership and quality aspects, and to some extent also lower results concerning health outcomes. Clear differences between the studied organizations are noted. One interesting result is that one organization (C1) positively distinguishes concerning quality and health aspects. A conclusion in this study is that Y oriented leaders work more intense with the TQM values continuous improvements, base decisions on facts, co-worker commitment and leadership commitment.

  • 23. Larsson, Johan
    et al.
    Vinberg, Stig
    National Institute for Working Life.
    Wiklund, Håkan
    Leadership, quality and health: using McGregor's X and Y theory for analyzing values in relation to methodologies and outcomes2007In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 18, no 10, p. 1147-1168Article in journal (Refereed)
    Abstract [en]

    Sweden has experienced an increase in sickness absenteeism, stress-related health problems and a deterioration of psychosocial working conditions. Several researchers have emphasized that leadership with a focus on developing human resource practices is a necessary component of a high organizational performance. The purpose of this article is to explore whether there are patterns in leadership values and methodologies associated with subordinates' views of leadership, health outcomes and quality aspects. Four public and four private organizations in northern Sweden were studied. McGregor's X and Y hypotheses, plus three other hypotheses, were used as a base for the analyses. Data were gathered through in-depth interviews with the leaders, questionnaires (completed by leaders and co-workers), and assessment of selected human resource accounting data (sickness absenteeism). The leader views were mirrored with the co-worker views through a comparison of qualitative and quantitative results in a stepwise analysis process. The study's main findings were that leaders with more X hypotheses get lower results concerning employee-judged leadership and quality aspects and, to some extent, lower results concerning health outcomes. The explanatory analyses concerning leadership and health are complex with many influencing factors.

  • 24.
    Lilja, Johan
    et al.
    Mitthögskolan.
    Wiklund, Håkan
    A two-dimensional perspective on attractive quality2007In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 18, no 6, p. 667-679Article in journal (Refereed)
    Abstract [en]

    Attractive quality has for two decades been accentuated as a strong driver of loyalty, word-of-mouth and saleability. Recent elaborations of the concept of attractive quality however point to obstacles to the development of quality practices, such as engineering methods, to support the creation of attractive quality in practice. One obstacle is the lack of explanations as to why certain aspects of an offer are perceived as an attractive quality. There is a need to understand why attractive quality occurs. This paper aims to address these obstacles by presenting the results of a search for mechanisms claimed to cause attractive quality in literature. As a result, the paper identifies and relates two fundamentally different mechanisms considered important for the generation of attractive quality. The need-based roots of attractive quality point at an explanation in terms of the satisfaction of high-level needs. This is in sharp contrast to the currently dominant explanation of attractive quality as the exceeding of expectations. The two mechanisms are further distinguished and related to each other resulting in the classification of three different types of attractive quality. The three types are designated as 'Surprisers', 'Life Enrichers', and 'Attraction Boosters'. The 'Life Enrichers', which are defined as satisfying high-level needs of the customer, are highlighted as an important and promising area for future research.

  • 25.
    Lilja, Johan
    et al.
    Luleå tekniska universitet.
    Wiklund, Håkan
    Getting emotional about quality: questioning and elaborating the satisfaction concept2005In: Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development: QMOD 2005, 2005, p. 905-916Conference paper (Refereed)
  • 26.
    Nowak, A.
    et al.
    Linköping Institute of Technology, Department of Mechanical Engineering.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    On-Line Prediction of the Tool Life1996In: CIRP annals, ISSN 0007-8506, E-ISSN 1726-0604, Vol. 45, no 1, p. 93-96Article in journal (Refereed)
    Abstract [en]

    The paper presents a new approach improving the reliability of on-line prediction of tool-life without the need of pre-process data. The ambition has been to develop a robust monitoring strategy feasible for practical implementation on a CNC lathe. The tool-life is related to a selected critical point on the tool wear curve. Applied multisensing is based on the cutting force ratio correlated with in-process measurement of the flank wear by a vision system. The acquired process data are evaluated and handled by means of the modified and combined statistical methods. Initial cut is used to monitor the process and to evaluate the model parameters when critical conditions are simultaneously supervised by an additional monitoring method. The process model development, reference value setting and tool-life prediction have been automated as machine tool control features. Traditional tool condition monitoring can be improved by the reduced need of pre-process reference or machinability data, no need of calibrating procedures and, by early prediction of the tool-life with uncertainty of about 15% after 1.5-2.0 minutes of cutting. The efficiency and flexibility of the developed method has been verified by several machinability tests performed under various machining conditions but for the same work material.

  • 27.
    Svensson, Magnus
    et al.
    Mid Sweden University, Östersund.
    Wiklund, Håkan
    Mid Sweden University, Östersund.
    The usage of the customer concept in the service sector: a discussion with base in educational organisations2007In: Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, 2007Conference paper (Refereed)
  • 28. Tang, X.Y.
    et al.
    Xie, M.
    Goth, T.N.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Process monitoring using double exponential smoothing technique: with an application to tool wear process1999In: Proceedings of the 2nd Int. Conf. on the Control of Industrial Processes, Newcastle / [ed] Marion Gerson; Pat Barker, Luleå: Luleå tekniska universitet, 1999, p. 194-199Conference paper (Refereed)
  • 29. Wiklund, Håkan
    A statistical approach to real-time quality control1999In: International Journal of Production Research, ISSN 0020-7543, E-ISSN 1366-588X, Vol. 37, no 18, p. 4141-4155Article in journal (Refereed)
    Abstract [en]

    Modern manufacturing processes characterized by short series, complex part geometry and high refinement values often demonstrate conditions when traditional quality control (QC) methods do not work properly. This paper presents a prototype system for real-time QC where the developed methods and applications are integrated and post-process quality control is applied only as a complement and for reference measurements. All activities are supervised and fed with information from a developed active data acquisition system. The proposed concept contributes to bridging the gap between traditional post-process control and real-time QC of machining processes

  • 30.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    A Swedish perspective on Total Quality Management in higher education2001In: Building people and organisational excellence: proceedings of the 4th International QMOD Conference : Linköpings universitet 12-14 September, 2001, Sweden / [ed] Su Mi Park Dahlgaard; Jens J. Dahlgaard, Linköping: Linköping University Electronic Press, 2001, p. 225-231Conference paper (Refereed)
  • 31. Wiklund, Håkan
    Bayesian and regression approaches to on-line prediction of residual tool life1998In: Quality and Reliability Engineering International, ISSN 0748-8017, E-ISSN 1099-1638, Vol. 14, no 5, p. 303-309Article in journal (Refereed)
    Abstract [en]

    In this paper, two statistical approaches to on-line prediction of cutting tool life are presented and discussed. A Bayesian approach utilizes in-process information about the cutting tool state and constitutes a valuable basis for improved prediction. A second approach is based on the cutting forces and facilitates a prediction of the tool life with an uncertainty of 15% after 1.5-2.0 cutting minutes. Traditional tool condition monitoring can be improved by increased reliability of tool life predictions, increased utilization of the cutting tools together with reduced need for pre-process data and calibrating procedures

  • 32.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Continual improvement through student participation1999In: Productivity & quality management frontiers VIII refereed papers presented at the Eighth International Conference on Productivity & Quality Research, June 14-16, 1999, Vaasa, Finland / [ed] William Werther, Jr., ; Josu Takala; David J. Sumanth, West Yorkshire: MCB University Press , 1999, p. 246-252Conference paper (Refereed)
  • 33. Wiklund, Håkan
    Snart kommer sofflock management2003In: Kvalitetsmagasinet, ISSN 1104-1579, Vol. 14, no 3Article in journal (Other (popular science, discussion, etc.))
  • 34.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Student-driven improvement work2000In: Towards best practise: quality improvement initiatives in Nordic higher education institutions, Copenhagen: Nordisk ministerråd, 2000, p. 74-86Chapter in book (Other academic)
  • 35.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Studentdrivet förbättringsarbete: tillämpning av fokusgrupper och andra utvärderingsinstrumentför ökad studenttillfredsställelse1998In: Kvalitetskonferens 1998, Högskoleverket , 1998Conference paper (Other academic)
  • 36. Wiklund, Håkan
    et al.
    Klefsjö, Bengt
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Pia Sandvik
    Innovation and TQM in Swedish higher education institutions: possibilities and pitfalls2002In: Proceedings of the Sixth International Research Conference on Quality, Innovation and Knowledge Management: Kuala Lumpur, February 17-20, 2002Conference paper (Refereed)
  • 37. Wiklund, Håkan
    et al.
    Klefsjö, Bengt
    Wiklund, Pia Sandvik
    Edvardsson, Bo
    Karlstads Universitet.
    Innovation and TQM in Swedish higher education institutions: possibilities and pitfalls2003In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 15, no 2, p. 99-107Article in journal (Refereed)
    Abstract [en]

    Emphasis on quality improvement has been one of the most characteristic features of higher education policy in Nordic and other European countries during the 1990s. In Sweden, the universities' work with quality management has been evaluated for several years. In January 2001, the National Agency of Higher Education in Sweden introduced a new comprehensive system for quality assessment. The Swedish assessment system stresses that the assessment should have as a corner-stone the specific prerequisites for each university and subject, e.g. business administration and their development strategy. The comprehensive quality assessments of Swedish higher education institutions are discussed together with stimulating innovation and continuous improvement of higher education. (45 refs.)

  • 38. Wiklund, Håkan
    et al.
    Lilja, Johan
    Luleå tekniska universitet.
    Quality practice and external customer value: critical reflections on the ideal linkage2005In: Proceedings of the 8th International Conference on Quality Management for Organisational and Regional Development: QMOD 2005, 2005, p. 281-292Conference paper (Refereed)
  • 39.
    Wiklund, Håkan
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Pia Sandvik
    A collaboration concept for TQM implementation in small and medium sized enterprises1999In: International Journal of Applied Quality Management, ISSN 1096-4738, E-ISSN 1879-002X, Vol. 2, no 1, p. 101-115Article in journal (Refereed)
    Abstract [en]

    The article presents a concept to implement total quality management (TQM) in small and medium sized enterprises (SME) and is based on a yearlong collaboration between a college and local SME's. An annual course is developed and offered to both company participants and students who work together in project teams and in genuine projects at the companies. The course curriculum is presented and analyzed and the ability of the course to facilitate the companies' long-term quality strategies is discussed. The outcomes of the course, as reported by the companies, show that the collaboration has supported their long-term implementation of TQM.

  • 40.
    Wiklund, Håkan
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Pia Sandvik
    An active data acquisition system for real-time quality control1997In: International Symposium on Manufacturing Technology - ISMT'97: November 18 - 21, 1997, Auckland, New Zealand ; [at the] World Manufacturing Congress, WMC 97 / International Computer Science Conventions / [ed] S.. Nahavandi; M. Saadat, Millet, Alberta: ICSC Academic Press , 1997, p. 60-66Conference paper (Refereed)
    Abstract [en]

    Modern manufacturing processes characterized by short series, complex part geometry and high refinement values often demonstrate conditions when traditional quality control (QC) methods do not work properly. The paper presents a prototype system for real-time quality control based on statistical methods and computer intensive techniques. The developed methods and applications are integrated and post-process quality control is applied only to complement and for reference measurements. The proposed concept of real-time QC includes selection and pre-processing of sensor data, process model development, reliability improvement of process data, online verification of model adequacy and post-process evaluation of QC strategies. All these activities are supervised and fed with information from a developed active data acquisition system. For example, integration of correlated sensor information and use of pre-designed decision rules have been applied for online reliability evaluation of tool wear measurements and for immediate adjustment of improper data. The proposed concept contributes to bridging the gap between traditional post-process control and real-time quality control of machining processes. The presented experimental work has focused on process monitoring when strategies for implementing the above methods in quality control applications have been presented and successfully verified. The results obtained indicate the possibility of implementing the developed concept under practical work-shop conditions

  • 41.
    Wiklund, Håkan
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Pia Sandvik
    Application of quality tools for course design: improvement of student learning and satisfaction2000In: Improving Student Learning, Oxford: Oxonian Rewley Press , 2000, p. 135-45Chapter in book (Other academic)
  • 42.
    Wiklund, Håkan
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Pia Sandvik
    Editorial for a Special Issue on Industrial Statistics2001In: International Journal of Reliability, Quality and Safety Engineering (IJRQSE), ISSN 0218-5393, Vol. 7, no 4, p. 269-270Article in journal (Other academic)
  • 43.
    Wiklund, Håkan
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Pia Sandvik
    Learning and service quality improvement in a manufacturing organisation2000In: Service quality in the new economy: interdisciplinary and international dimensions / [ed] Bo Edvardsson, ISQA, International Service Quality Association , 2000, p. 118-124Conference paper (Refereed)
  • 44.
    Wiklund, Håkan
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Pia Sandvik
    Widening the Six Sigma concept: an approach to improve organizational learning2002In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 13, no 2, p. 233-239Article in journal (Refereed)
    Abstract [en]

    Six Sigma has been established as an approach to improving organizational performance, and many manufacturing companies have reported on their successive work with Six Sigma programmes. Often, the focus of Six Sigma is put on only reducing defects and improving process capability. This paper discusses Six Sigma as a company-wide approach for organizational improvement incorporating organizational learning. Six Sigma programmes have been studied and the fundamental principles of organizational learning have been applied in order to improve the longterm implementation of the programmes. The paper also discusses factors associated with manufacturing work organization and leadership that are essential for improving organizational learning and for stimulating the competence development and motivation among personnel.

  • 45. Wiklund, Håkan
    et al.
    Wiklund, Pia Sandvik
    Isaksson, Raine
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    TQM in higher education: lessons learned in Sweden2002In: Proceedings of the 7th International Conference on ISO 9000 and TQM: 7-ICIT, 2002, p. 331-332Conference paper (Refereed)
  • 46.
    Wiklund, Håkan
    et al.
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Wiklund, Pia Sandvik
    Mars, T.
    Huhtasaari, K.
    Praktiskt kvalitetsarbete på schemat1999In: Kvalitetsmagasinet, ISSN 1104-1579, no 4, p. 28-29Article in journal (Other (popular science, discussion, etc.))
  • 47. Wiklund, Pia Sandvik
    et al.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Offensivt kvalitetsarbete: SPS - slutsteg i förbättringsprocessen : Tema: kvalitet1992In: Verkstäderna, ISSN 1651-0682, no 5, p. 44, 46, 48-Article in journal (Other academic)
  • 48. Wiklund, Pia Sandvik
    et al.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Student focused design and improvement of university courses1999In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 9, no 6, p. 434-43Article in journal (Refereed)
    Abstract [en]

    Customer satisfaction has become a key factor in the strategic work of many universities towards the increasing competition regarding student recruitment. This paper presents a systematic approach to the course development process where focus is put on student satisfaction and learning. The approach consists of a combined usage of several methods, such as quality function deployment and conjoint analysis, that together transform student needs into quantified course attributes. In the paper, a two-semester graduate course has been developed where the combined usage of the applied methods has shown itself to be very powerful when designing services from student satisfaction and learning perspectives. The outcome of the study is a university course where pedagogical and learning aspects have been combined with contents and work approaches with substantial interest for the industry.

  • 49.
    Xie, M.
    et al.
    Department of Industrial and Systems Engineering, National University of Singapore.
    Goh, T.N.
    Department of Industrial and Systems Engineering, National University of Singapore.
    Wiklund, Håkan
    Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
    Tang, X.Y.
    Standard Chartered Bank, Tampines, 915286, Singapore.
    Statistical monitoring and control of tool wear processes2000In: International Journal of Reliability, Quality and Safety Engineering (IJRQSE), ISSN 0218-5393, Vol. 7, no 4, p. 331-340Article in journal (Refereed)
    Abstract [en]

    Statistical control charts have been successfully used in industry for monitoring stable processes. However, processes with uncontrollable but acceptable trend are common in practice. One typical example is the wear process of cutting tools. Conventional control charts may not serve the purpose of process monitoring. In this paper, a forecast-based technique using Double Exponential Smoothing is proposed. It eliminates the trend component, and control charts are applied to the residuals. Furthermore, a procedure based on double control lines is suggested and adopted in tool wear process monitoring to integrate statistical and engineering properties for better decision making on tool wear-out. Other than the monitoring of tool wear process, the method can be used for better monitoring of other processes with trend. An actual tool wear data set is used as illustration.

1 - 49 of 49
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