While many theories have guided research Information and Communication Technologies for Development (ICT4D), we are yet to construct a clear and coherent narrative that would help us answer the question of how ICT fosters development in underdeveloped communities. In this paper, we argue that one of the main reasons for this is that our holistic understanding of ICT4D is seldom grounded in theories to understand the core areas that define the field, namely, ICT, Development, and, ‘4’ which are the transformative processes that link the two. Through a brief literature review, we list theories that have informed ICT4D research in each of these areas. We present examples of theories, namely, Capability Approach, Affordances, and Actor-Network Theory together with Social Capital and illustrate how we have used them in our research. Building on this holistic perspective on theoretical foundation, we propose five agendas for ICT4D research.

In their insightful critique of Action Design Research, Hevner and Mullarkey (this issue) proposed an enhancement of ADR by juxtaposing concepts from a well cited framework of Design Science Research (DSR) developed by Peffers et al. (2007). In this commentary, we argue that while we agree with some of their elaborations, such as unpacking the specific stages of ADR to make them more transparent and accessible and incorporating formalization of learning in every stage, we also disagree with Hevner and Mullarkey on two key areas. The first is depicting multiple different entry points to an ADR project, which goes against the essential spirit of ADR’s single entry point, problem formulation. More importantly, in juxtaposing the Peffers et al. framework of DSR on to ADR, they are combining two approaches that are epistemologically incommensurate. Peffers et al. take a deductive design approach while ADR employs principally an inductive epistemology by giving primacy to the guided emergence of the artifact. In spite of our disagreements, we conclude that both approaches are premised upon pragmatism where researchers are guided more by utility and usefulness rather than an abstract notion of truth. Our disagreements are essential characteristics of a healthy academic discourse.

Information and Communication Technology (ICT) can play a crucial role in meeting multifaceted developmental challenges such as providing access to quality health care in developing countries. Initiatives such as telemedicine have been vital in bringing health care to marginalized groups in remote areas of such countries. While the implementation and effects of telemedicine projects have been studied in the literature, the actual mechanisms and conditions that facilitate the process have seldom been addressed. In this paper, we present an interpretive case study of a telemedicine project in a remote mountainous region of Nepal. Our findings indicate that it was the action of a group of focal actors who leveraged a supportive social capital that resulted in successfully bringing in quality health care to marginalized groups in these remote villages. Our findings reveal social capital as a facilitating condition through which ICT can play a crucial role in meeting developmental challenges such as quality health care.

Although Affordance Theory has become increasingly influential in the Information Systems (IS) literature, the exact process through which the affordances of IT are actualised is less studied. In this paper, we build on a realist ontology of affordance and an interpretive epistemology of how affordances are perceived and actualised to trace the process of actualisation. On the basis of insights drawn from a case study of a telemedicine project in a remote mountainous region of Nepal, we develop a concept, which we call the “Trajectory of Affordances.” Trajectory of Affordances captures the complex relations between affordances of IT and the role of goal-oriented actors who perceive and then play a vital role in actualising them, using capabilities that are enabled by facilitating conditions to take the necessary action. Trajectory of Affordances shows that the affordances of IT can travel from perception to actualisation through multiple paths, sometimes clustering together, and in the process, often lead to the emergence of new affordances.

When acquiring information systems, public entities face a dilemma. On the one hand, they want to procure the system that best suits their needs, which often requires lengthy dialogues with vendors. At the same time, they are restricted by government regulations that mandate limited dialogue in the interests of transparency and equal opportunities for all vendors. To examine how public entities deal with this, we followed three procurement projects in Norway. We show that this dilemma manifests itself as a dialectic between the thesis of getting the system requirements right and the antithesis of strictly adhering to regulations. Public entities search for a resolution of this dialectic through two syntheses: selecting an appropriate tendering procedure, and learning how to specify requirements through networks of peer public entities. Our findings reveal that the syntheses are possible because the dialectic is actually complimentary, both the thesis and the antithesis are needed to create the joint outcome that satisfies both. The resolution of the dialectic unfolds differently over time. Our study contributes to the relatively neglected stream of IS research on dialectics that explicitly searches for a synthesis while revealing the complementarity of the dialectic. We show how time plays a nuanced role in the resolution of the dialectic situation.

Poor data and information quality (DQ/IQ) has remained a consistent problem plaguing both the practitioner and academic communities in Information Systems (IS). The consequences of poor DQ/IQ is particularly severe in Construction Engineering, and the field lacks sufficient DQ/IQ assessment frameworks and tools. To address this shortcoming, we applied an action design research (ADR) approach to develop and implement a DQ/IQ assessment tool called Information Quality System (IQS). The multi-year research project took place in a European construction engineering company, and lasted from 2007 to 2012. We drew upon insights from the literature on DQ/IQ assessment and related challenges in construction engineering, as well as practical lessons learned from managing DQ/IQ in the target organization. Through our research, we develop a set of design principles for meeting DQ/IQ challenges.

There is one aspect of globalization of IT work that appears only in fleeting glimpses in the mainstream IS literature and is sidelined in the discourse in general. If global IT work is painted mainly as outsourcing IT-infused work from developed countries to poorer countries (euphemistically referred to as “low income countries”), shouldn’t the development of capabilities in these very same less-developed countries be a vital cog? Simply put, if these countries do not have a capable workforce, IT work, or any other work for that matter, cannot be outsourced to these countries. The question then is how can capabilities be developed in developing countries? In this research-in-progress paper, we address this question by examining a case of an activist-led initiative in Nepal called “Open Learning Exchange” (OLE in short) that used the capabilities of ICTs to deliver quality education to remote mountainous regions of Nepal. We collected data through interviews and group sessions as well as observations and document analyses. We are currently analyzing the data at both the micro and macro levels. At the micro level, we are using models from the IS training literature to gain an understanding of how training concepts developed in the West can explain the success of the initiative. Then we move to the macro level by shifting our interpretive gaze to the concept of “eco-system” in order to understand the role of the society and the surroundings in the implementation of capability building initiatives in developing countries and sustaining them.

Public procurement of Information Systems is a highly complex process. Not surprisingly, systems often fail to meet the needs for which they were procured. One of the main causes of this is the contradictions between goals of different stakeholders. Identifying and understanding these conflicts and contradictions are essential to develop strategies to improve the procurement process. In this paper, we present a case study where we examined the procurement process of a system carried out by a public entity in Norway. Using dialectic theory and stakeholder theory as interpreting lenses, we identified a number of conflicts and contradictions. Some of the contradictions resulted from conflicting and divergent goals of the various stakeholders across groups but also within groups, while others resulted from differing goals of policies and regulations.

The topic of data and information quality (DQ/IQ) is a longstanding issue of interest in both academia and practice in the construction engineering field. Poor DQ/IQ has led to poor engineering drawings that, in turn, have led to delays and eventuality to cost overruns. In this paper, we report a study that took an Action Design Research (ADR) approach to develop and evaluate a DQ/IQ assessment tool, which we call Information Quality System (IQS), in a large global engineering and construction company. The evaluation was performed by comparing the level of DQ/IQ in a project that used IQS with two projects that did not use the tool. The result is encouraging: the DQ/IQ in the project using IQS was significantly higher overall than in the two other projects. The implication is that a tool based on the design principles on which IQS was built is likely to help improve DQ/IQ in engineering systems and, hence, in engineering drawings. Consequently, it will decrease project delays and cost overruns. More generally, our paper adds to the discourse in the literature on the use of information and communication technologies (ICT) in the construction context. Our paper illustrates another successful application of action-oriented research that can solve practical problems while generating academic knowledge. In taking a design approach, we augment the literature on the use of action research in construction engineering and management.

Teaching cases can be instrumental in developing skills of critical analysis, problem solving and strategic thinking in students, especially in specific contexts such as Information Systems (IS). While cases are widely used in the curricula of graduate and undergraduate programs in developed countries, there is a lack of teaching cases set in developing countries, particularly in the area of information and communication technology for development (ICT4D). In this paper, we address this gap by telling the story of the Nepal Wireless Networking Project (NWNP) and its effort to connect villages in remote areas of Nepal to the outside world. Despite lack of access to proper equipment, lack of technical competence and the difficult terrain in the Himalayan mountains, Mahabir Pun, the initiator of NWNP, succeeded in bringing Internet access to these villages, contributing to improvements in education, health services and income generating activities. The case describes the development of NWNP from inception until today, the stakeholders involved, services provided, current challenges and ideas for future improvements. Furthermore the case illustrates the importance of the champion, the process of committing important stakeholders, the importance of contextual understanding, and the challenges while scaling up from pilot projects to wider implementations in the context of developing countries.