Quality indicators in telephone nursing – An integrative review
2021 (engelsk)Inngår i: Nursing Open, E-ISSN 2054-1058, Vol. 8, nr 3, s. 1301-1313
Artikkel, forskningsoversikt (Fagfellevurdert) Published
Abstract [en]
Aim
The aim of this study was to identify factors that indicate quality in telephone nursing.
Design
An integrative literature review.
Method
A literature search was performed in October 2018, in the PubMed, CINAHL, Cochrane Library, Academic Search, PsycINFO, Scopus and Web of Science databases. A total of 30 included were included and data that corresponded to the study's aim were extracted and categorized along the three areas of quality as described by Donabedian (Milbank Quarterly, 83, 691), namely structure, process and outcome.
Results
The analysis revealed ten factors indicating quality in telephone nursing (TN): availability and simplicity of the service, sustainable working conditions, specialist education and TN experience, healthcare resources and organization, good communication, person‐centredness, competence, correct and safe care, efficiency and satisfaction. TN services need to target all ten factors to ensure that the care given is of high quality and able to meet today's requirements for the service.
sted, utgiver, år, opplag, sider
John Wiley & Sons, 2021. Vol. 8, nr 3, s. 1301-1313
Emneord [en]
integrative review, nursing, telephone triage, quality, quality of care, telenursing, telephone nursing
HSV kategori
Forskningsprogram
Omvårdnad
Identifikatorer
URN: urn:nbn:se:ltu:diva-82201DOI: 10.1002/nop2.747ISI: 000601108700001PubMedID: 33369230Scopus ID: 2-s2.0-85097931387OAI: oai:DiVA.org:ltu-82201DiVA, id: diva2:1515083
Merknad
Validerad;2021;Nivå 2;2021-04-20 (johcin);
Finansiär: Inera AB
2021-01-082021-01-082025-10-22bibliografisk kontrollert