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Advancing sustainability through digital servitization: An exploratory study in the maritime shipping industry
Department of Industrial and Material Sciences, Chalmers University of Technology, Gothenburg, Sweden.ORCID iD: 0000-0002-2045-7820
Department of Mechanics and Maritime Sciences, Chalmers University of Technology, Gothenburg, Sweden.ORCID iD: 0000-0002-0357-1103
Department of Industrial and Material Sciences, Chalmers University of Technology, Gothenburg, Sweden.ORCID iD: 0000-0002-1772-3884
Department of Industrial and Material Sciences, Chalmers University of Technology, Gothenburg, Sweden.
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2024 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 436, article id 140401Article in journal (Refereed) Published
Abstract [en]

Global businesses are transforming towards capturing more value from services, a business model transition called servitization. Digital servitization can help create and maintain a competitive advantage, as well as offering opportunities to tackle major challenges related to environmental pressures and rapidly changing market conditions. This study aims to bridge the gap between the theory of digital servitization and its implementation in the maritime shipping sector. This paper presents a multi-case study that explores the status, perceived challenges, and enablers for the adoption of digital servitization. Empirical data were collected from interviews with 13 companies and analyzed using the PESTEL and DPSIR frameworks. The results are presented across three categories based on the PESTEL framework: organizational context, global priorities, and sustainability. This study contributes to theory by providing empirical insights from the status of digital servitization in the maritime shipping industry. Also, it identifies challenges and needs that can support the transition towards digital servitization and the development of more sustainable solutions. Future research avenues are suggested to advance digital servitization in other industrial sectors.

Place, publisher, year, edition, pages
Elsevier Ltd , 2024. Vol. 436, article id 140401
Keywords [en]
Digital servitization, Digitalization, Maritime, Servitization, Shipping, Sustainability
National Category
Business Administration
Research subject
Product Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-103860DOI: 10.1016/j.jclepro.2023.140401ISI: 001154832500001Scopus ID: 2-s2.0-85181977141OAI: oai:DiVA.org:ltu-103860DiVA, id: diva2:1829987
Note

Validerad;2024;Nivå 2;2024-01-22 (joosat);

Full text license: CC BY

Available from: 2024-01-22 Created: 2024-01-22 Last updated: 2025-10-21Bibliographically approved

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Rönnbäck, Anna Öhrwall

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