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Still in the Loop: Understanding Operator Work in Autonomous Mining Systems
Luleå University of Technology, Department of Social Sciences, Technology and Arts, Humans and Technology.ORCID iD: 0009-0002-3989-7129
2025 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

As autonomous technology becomes more deeply embedded in industrial production, the boundaries between human and machine are being redrawn, giving rise to new uncertainties about the meaning of work and the conditions under which work is carried out. In mining, where production systems are complex, interdependent, and capital-intensive, technical innovation is often driven by promises of greater efficiency and safety. At the same time, these ambitions often risk overshadowing social and organisational concerns. The industry’s development of highly automated and data-driven systems has tended to privilege technical performance, leaving questions of human involvement, competence, and responsibility underexamined. When technologies are designed to minimise human intervention but continue to depend on human judgement, a paradox arises: work is reconfigured rather than removed, and the success of the system ultimately rests on those it seeks to replace.

Against this background, the thesis explores how autonomous mining systems are designed, developed, and implemented, and how these processes reshape the work of operators. Its aim is to understand the implications of autonomous systems for operator work by analysing the underlying design and development logics and the organisational changes that follow their implementation. In doing so, the research seeks to illuminate how technological ambitions meet workplace realities and how human and technical subsystems become intertwined in practice.

The analysis combines two complementary perspectives that together bridge the technical and social dimensions of technological change. Sociotechnical Systems Theory provides a foundation for understanding how technical and social subsystems interact and how their balance is crucial for safe and sustainable forms of work. The theory of Communities of Practice extends this view by highlighting implementation as a social process through which people negotiate meaning, build competence, and make new technologies workable in practice. In combination, these perspectives make it possible to analyse autonomous mining systems as sociotechnical phenomena, highlighting their implications for how design logics, organisational structures, and everyday work intersect.

Empirically, the thesis builds on three interrelated qualitative studies that together trace the trajectory from the design and development of autonomous systems to their implementation in mining practice. The studies include a review of existing research on digital transformation in mining, a focus group study with technology developers, and an in-depth case study of an autonomous haulage system in Sweden. Taken together, they provide complementary insights into how assumptions embedded in design are negotiated, adapted, and made workable in organisational settings, revealing how technological ambitions are redefined through everyday practice.

Across the studies, the thesis reveals a tension between the intentions guiding design and the realities of implementation. While development processes frame operators as peripheral to system performance, implementation reintroduces them as central actors in making technology function in practice. The everyday work of sustaining production continues to rely on human judgement, coordination, and anticipation, even as these tasks become more analytical and distributed across roles. Rather than being displaced, operators remain “still in the loop”, though in transformed ways that demand new forms of attention, collaboration, and responsibility.

The findings point to a complex reality where autonomous systems reconfigure rather than replace human work, creating new interdependencies between people, technology, and organisation. These developments have implications for how work is organised and understood, influencing the distribution of competence, collaboration, and control across human and technical domains. In this sense, autonomous technology emerges not only as a technical transformation but as a reorganisation of the conditions under which work is carried out and experienced.

In conclusion, the thesis offers insights into how human and technological systems evolve together within contemporary mining. By bringing sociotechnical and practice-based perspectives into dialogue, it highlights how autonomous technology unfolds as an ongoing process of negotiation and adaptation, rather than a fixed outcome of design and development. This perspective deepens understanding of how work is continually rebalanced between people and technology, and how such rebalancing shapes both organisational life and the experience of work. The future of technological development in autonomous mining systems, this thesis suggests, lies not in separating human and machine, but in understanding how their interaction can sustain safer, more adaptive, and more meaningful forms of work.

Place, publisher, year, edition, pages
Luleå: Luleå University of Technology, 2025. , p. 117
Series
Doctoral thesis / Luleå University of Technology 1 jan 1997 → …, ISSN 1402-1544
Keywords [en]
autonomous technology, work and organisation, sociotechnology, community of practice, mining, automation logics
National Category
Work Sciences
Research subject
Human Work Sciences
Identifiers
URN: urn:nbn:se:ltu:diva-115349ISBN: 978-91-8048-941-6 (print)ISBN: 978-91-8048-942-3 (electronic)OAI: oai:DiVA.org:ltu-115349DiVA, id: diva2:2012539
Public defence
2026-01-21, A109, Luleå University of Technology, Luleå, 13:00 (English)
Opponent
Supervisors
Available from: 2025-11-10 Created: 2025-11-09 Last updated: 2025-12-10Bibliographically approved
List of papers
1. Mining 4.0 and its effects on work environment, competence, organisation and society – a scoping review
Open this publication in new window or tab >>Mining 4.0 and its effects on work environment, competence, organisation and society – a scoping review
2024 (English)In: Mineral Economics, ISSN 2191-2203, E-ISSN 2191-2211, Vol. 37, no 4, p. 827-840Article, review/survey (Refereed) Published
Abstract [en]

The mining industry is facing a technological shift with Industry 4.0 creating new conditions for mining. This is often referred to as Mining 4.0. To succeed through the technological shift, the industry need to handle several challenges wisely, such as how to utilise the new digital technology to promote sustainable work environments, how to recruit skilled workers to the industry, and how to manage organisational challenges as a result of the technological shift. This scoping literature review examines a large field of literature on how Mining 4.0 might affect the mining industry in areas such as work environment, competences, organisation and society, and what can be done to promote sustainability going forward. The paper also identifies several areas that have not been explored in previous research. These include empirical studies on the effects of the technological shift brought about by Mining 4.0 on work environments, and how to attract younger generations to mining to ensure sustainability in the industry going forward.

Place, publisher, year, edition, pages
Springer Science and Business Media Deutschland GmbH, 2024
Keywords
Competence, Digitalisation, Mining 4.0, Organisation, Society, Work-environment
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Human Work Sciences
Identifiers
urn:nbn:se:ltu:diva-104553 (URN)10.1007/s13563-024-00427-0 (DOI)001172540600001 ()2-s2.0-85186223534 (Scopus ID)
Funder
Vinnova, 2021-04649Swedish Research Council Formas, 2021-04649Swedish Energy Agency, 2021-04649EU, Horizon 2020, 101003591
Note

Validerad;2025;Nivå 1;2025-02-21 (u8);

Full text license: CC BY

Available from: 2024-03-12 Created: 2024-03-12 Last updated: 2025-11-09Bibliographically approved
2. The Designers’ Perspective on Autonomous Mining Systems and Sociotechnology
Open this publication in new window or tab >>The Designers’ Perspective on Autonomous Mining Systems and Sociotechnology
2024 (English)In: Mining, Metallurgy and Exploration, ISSN 2524-3462, Vol. 41, no 2, p. 647-657Article in journal (Refereed) Published
Abstract [en]

Digitalization and automation technology offer new possibilities to increase productivity and obtain higher levels of autonomy in mining operations. Introducing autonomous systems into mining is not only a technical problem in terms of effectiveness and efficiency, nor a problem of safety in human-automation interactions. The systems also need to be designed and developed so that they foster healthy and attractive working environments. The design and development phase of new mining technology has not been extensively studied previously. To fill this knowledge gap, we investigated technology developers’ basic assumptions about humans and their interactions with the technology they develop. We conducted five semi-structured workshops within an EU funded project concerned with developing digitalization and automation solutions for the mining industry. The data suggests that many critical functions will still be under human control in future mining systems. The results also indicate increased complexity in the interaction between autonomous systems and humans as the technology becomes more advanced. As a result, we suggest that a human perspective, based on sociotechnical principles, should not only be considered in implementing the technology at mines but also in the early conceptual phases of developing and designing the technology. This will ensure healthy and attractive work environments in the future mining industry.

Place, publisher, year, edition, pages
Springer Science and Business Media Deutschland GmbH, 2024
Keywords
Digitalization, Ergonomics, Human-automation interactions, Mining, Work-environment
National Category
Production Engineering, Human Work Science and Ergonomics Human Computer Interaction
Research subject
Human Work Sciences
Identifiers
urn:nbn:se:ltu:diva-104936 (URN)10.1007/s42461-024-00952-0 (DOI)001191037200001 ()2-s2.0-85188694342 (Scopus ID)
Funder
EU, Horizon 2020, 101003591 - NEXGEN SIMS
Note

Validerad;2024;Nivå 2;2024-04-22 (joosat);

Full text license: CC BY

Available from: 2024-04-02 Created: 2024-04-02 Last updated: 2025-11-09Bibliographically approved
3. Autonomy for whom? implications of cyber–physical mining systems for operator work and organisation
Open this publication in new window or tab >>Autonomy for whom? implications of cyber–physical mining systems for operator work and organisation
2026 (English)In: Applied Ergonomics, ISSN 0003-6870, E-ISSN 1872-9126, Vol. 132, article id 104684Article in journal (Refereed) Published
Abstract [en]

This paper examines the implementation of a cyber–physical mining system, the Autonomous Haulage System (AHS), from a work-system perspective. It explores how automation reconfigures the balance between human, technological, and organisational elements, with a focus on operator roles. Drawing on an explorative case study in an open-pit mine, the analysis applies Balance Theory to interpret how work and organisational relations are reshaped as autonomy is redistributed between humans and technology. Findings show that while the AHS contributes to improved safety and predictability, it also introduces greater work-task diversity and responsibility, increased standardisation and bureaucratisation, and reduced social interaction with emerging risks of isolation. Operators remain central to supervision, coordination, and adaptation, but their work becomes more procedural and dependent on organisational structures and formal routines. The study concludes that maintaining balance in cyber–physical mining systems is an ongoing organisational responsibility that relies on social cohesion, mutual trust, and continuous learning. Ultimately, the findings emphasise that the effectiveness of mining automation depends as much on collective engagement and organisational adaptation as on technological performance.

Place, publisher, year, edition, pages
Elsevier, 2026
Keywords
Cyber–physical systems, Work and organisation, Mining automation, Operator work, Autonomous haulage systems
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Human Work Sciences
Identifiers
urn:nbn:se:ltu:diva-115665 (URN)10.1016/j.apergo.2025.104684 (DOI)41289639 (PubMedID)2-s2.0-105022902304 (Scopus ID)
Funder
VinnovaSwedish Research Council FormasSwedish Energy Agency, 2021–04649
Note

Validerad;2025;Nivå 2;2025-12-02 (u4);

Fulltext license: CC BY

Available from: 2025-12-02 Created: 2025-12-02 Last updated: 2025-12-02Bibliographically approved

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