Generative artificial intelligence and organizational knowledge management: four alternative configurations
2026 (English)In: Knowledge Management Research & Practice, ISSN 1477-8238, E-ISSN 1477-8246Article in journal (Refereed) Epub ahead of print
Abstract [en]
This study examines the transformative potential of generative artificial intelligence (GAI) on the knowledge management (KM) systems and capabilities in organizations. GAI enables efficient processing and summarization of an organization’s proprietary data, generating actionable outputs and further insights (i.e. new data) for its knowledge workers. This improved visibility and leverage to organizational data has the potential to establish a better understanding of what an organization knows and to discover and integrate latent knowledge, leading to, e.g. enhanced KM and better-informed, more consistent, and quicker decisions. However, to reap the potential benefits of GAI, organizations must go beyond the mere adoption of this new digital technology. Organizations should first prepare and transform themselves to enhance their readiness for integrating GAI into their knowledge-related processes and work practices. We argue that KM, both its capability and system views, takes a key role in this transformation. Accordingly, we describe how GAI augments organizational KM capabilities and systems, and how these capabilities and systems act as catalysts for successful GAI use and value creation. In essence, this study outlines the steps for successful KM and GAI integration in organizations and suggests alternative starting points and configurations to achieve it.
Place, publisher, year, edition, pages
Taylor and Francis Ltd. , 2026.
Keywords [en]
Generative artificial intelligence, knowledge management, knowledge management systems, knowledge management capabilities, knowledge-based view, sociotechnical systems
National Category
Business Administration
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-118888DOI: 10.1080/14778238.2026.2689386ISI: 001796787200001Scopus ID: 2-s2.0-105042230174OAI: oai:DiVA.org:ltu-118888DiVA, id: diva2:2080995
Note
Fulltext license: CC BY
2026-06-292026-06-292026-06-29Bibliographically approved