3233343536373835 of 91
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Generative artificial intelligence and organizational knowledge management: four alternative configurations
Business School, LUT University, Lahti, Finland.
Department of Computer Science, Norwegian University of Science and Technology, Trondheim, Norway; SINTEF Digital, Department of Technology Management, Trondheim, Norway.
Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering. Business School, LUT University, Lappeenranta, Finland.ORCID iD: 0000-0002-8525-4610
2026 (English)In: Knowledge Management Research & Practice, ISSN 1477-8238, E-ISSN 1477-8246Article in journal (Refereed) Epub ahead of print
Abstract [en]

This study examines the transformative potential of generative artificial intelligence (GAI) on the knowledge management (KM) systems and capabilities in organizations. GAI enables efficient processing and summarization of an organization’s proprietary data, generating actionable outputs and further insights (i.e. new data) for its knowledge workers. This improved visibility and leverage to organizational data has the potential to establish a better understanding of what an organization knows and to discover and integrate latent knowledge, leading to, e.g. enhanced KM and better-informed, more consistent, and quicker decisions. However, to reap the potential benefits of GAI, organizations must go beyond the mere adoption of this new digital technology. Organizations should first prepare and transform themselves to enhance their readiness for integrating GAI into their knowledge-related processes and work practices. We argue that KM, both its capability and system views, takes a key role in this transformation. Accordingly, we describe how GAI augments organizational KM capabilities and systems, and how these capabilities and systems act as catalysts for successful GAI use and value creation. In essence, this study outlines the steps for successful KM and GAI integration in organizations and suggests alternative starting points and configurations to achieve it.

Place, publisher, year, edition, pages
Taylor and Francis Ltd. , 2026.
Keywords [en]
Generative artificial intelligence, knowledge management, knowledge management systems, knowledge management capabilities, knowledge-based view, sociotechnical systems
National Category
Business Administration
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-118888DOI: 10.1080/14778238.2026.2689386ISI: 001796787200001Scopus ID: 2-s2.0-105042230174OAI: oai:DiVA.org:ltu-118888DiVA, id: diva2:2080995
Note

Fulltext license: CC BY

Available from: 2026-06-29 Created: 2026-06-29 Last updated: 2026-06-29Bibliographically approved

Open Access in DiVA

fulltext(1185 kB)33 downloads
File information
File name FULLTEXT01.pdfFile size 1185 kBChecksum SHA-512
611b18b524dc71be503cb9766e1fee8bedb5df22c131264dd7ae204c4e453ad52e3628adf2a1dfd1dd1ffa00fac049d9ca438c800d7cb9b76f1e7843fb693bae
Type fulltextMimetype application/pdf

Other links

Publisher's full textScopus

Authority records

Ritala, Paavo

Search in DiVA

By author/editor
Ritala, Paavo
By organisation
Business Administration and Industrial Engineering
In the same journal
Knowledge Management Research & Practice
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 865 hits
3233343536373835 of 91
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf