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Quality 2030: quality management for the future
SIQ – The Swedish Institute for Quality, Drakegatan 6, SE 412 50, Gothenburg, Sweden; School of Innovation, Design and Engineering, Mälardalen University, Eskilstuna, Sweden.
Department of Quality Management and Mechanical Engineering, Mid Sweden University, Östersund, Sweden.
School of Innovation, Design and Engineering, Mälardalen University, Eskilstuna, Sweden.
Luleå University of Technology, Department of Social Sciences, Technology and Arts, Business Administration and Industrial Engineering.ORCID iD: 0000-0003-3911-8009
2025 (English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371, Vol. 36, no 4, p. 364-280Article in journal (Refereed) Published
Abstract [en]

Quality management (QM) has shown an impressive ability to update and evolve. The purpose of this paper is to highlight themes that have been identified as vital and important for research projects within QM during the coming decade. The paper is also an attempt to initiate research for the emerging 2030 agenda for QM, here referred to as ‘Quality 2030’. This article is based on extensive data gathered during a workshop process conducted in two main steps: (1) a collaborative brainstorming workshop with 22 researchers and practitioners (spring 2019) and (2) an appreciative inquiry summit with 20 researchers and practitioners (autumn 2019). The process produced five collectively elaborated and designed future research themes for QM: (a) systems perspectives applied, (b) stability in change, (c) models for smart self-organising, (d) integrating sustainable development, and (e) higher purpose as QM booster. The process also identified a positive core of QM, defined as core values and aspects in the field and practice that need to be preserved and nurtured in the future.

Place, publisher, year, edition, pages
Taylor & Francis, 2025. Vol. 36, no 4, p. 364-280
Keywords [en]
quality management, Agenda 2030, sustainable development, complex systems, higher purpose, self-organisation, systems theory, Quality 5.0
National Category
Reliability and Maintenance
Research subject
Quality Technology & Logistics
Identifiers
URN: urn:nbn:se:ltu:diva-82133DOI: 10.1080/14783363.2020.1863778ISI: 000603783100001Scopus ID: 2-s2.0-85098597032OAI: oai:DiVA.org:ltu-82133DiVA, id: diva2:1513445
Note

Validerad;2025;Nivå 1;2025-03-17 (u4);

Fulltext license: CC BY-NC-ND

Available from: 2020-12-30 Created: 2020-12-30 Last updated: 2025-10-22Bibliographically approved

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Bergquist, Bjarne

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