Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry
2022 (English)In: Service Business: An International Journal, ISSN 1862-8516, E-ISSN 1862-8508, Vol. 16, no 2, p. 227-255Article in journal (Refereed) Published
Abstract [en]
Transforming a traditional industry by adopting autonomous solutions is complex, generating paradoxical tensions on multiple aggregate levels. We undertake an in-depth case study of a leading maritime autonomous solutions provider and its ecosystem partners. We apply the paradox lens using thematic analysis. Our research contributes to the digital servitization literature by identifying six paradoxes inherent in the shift to autonomous solutions, nested in the micro, meso, and macro levels. We develop a multilevel framework of organizational paradoxes, delineating cascading effects of paradoxes across levels. We offer valuable insights for providers to integrate multilevel perspectives into the shift to autonomous solutions.
Place, publisher, year, edition, pages
Springer, 2022. Vol. 16, no 2, p. 227-255
Keywords [en]
Digital servitization, Paradoxes, Autonomous solutions, Digitalization, Multilevel framework
National Category
Business Administration
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-87254DOI: 10.1007/s11628-021-00458-5ISI: 000926187100001Scopus ID: 2-s2.0-85115126120OAI: oai:DiVA.org:ltu-87254DiVA, id: diva2:1597947
Funder
The Research Council of Norway, 296351
Note
Validerad;2022;Nivå 2;2022-07-06 (joosat);
Funder: University Of South-Eastern Norway
2021-09-282021-09-282025-10-21Bibliographically approved