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Managing the Emergence of AI-Enabled Product-Service Systems in Autonomous Solutions.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Industrial Organisation. (Entrepreneurship and Innovation)
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2024 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

The study explores the management of the emergence of Artificial Intelligence (AI)-enabled Product-Service Systems (PSS) in facilitating a manufacturer's transition toward autonomous solutions. We use a case study involving a leading manufacturer actively developing autonomous and integrated solutions while incorporating AI into Product-Service Systems (PSS) from 2015 to 2022. The study contributes to the literature on digital servitization in two main ways. First, the study integrates AI into product-service systems and uses socio-technical viewpoints for analysis. It proposes a path model involving AI-enabled PSS, relevant technologies, and collaborations within the business ecosystem, all of which interact to foster innovation in PSS. Second, it identifies managerial practices for visioning, evangelizing, and routinizing AI-enabled PSS, providing guidance for managers planning to integrate AI into their product-service systems. The study also outlines a research agenda for future AI-enabled PSS, Digital Servitization (DS), and Product-Service Innovation (PSI), serving as a guide for managers and directing further research in this field.

Place, publisher, year, edition, pages
2024. Vol. 2024, no 1, article id 18038
National Category
Social Sciences Economics and Business
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-110930DOI: 10.5465/AMPROC.2024.18038abstractOAI: oai:DiVA.org:ltu-110930DiVA, id: diva2:1917282
Available from: 2024-12-02 Created: 2024-12-02 Last updated: 2025-10-21

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